1. GENERAL PRINCIPLE
At HSO Global, we want to guarantee Customer satisfaction. If for any reason you are not satisfied with a product or service purchased through the Site, you have the rights described in this Policy, provided the specific conditions for each category are met. All deadlines set forth in this policy refer to business days, excluding weekends and U.S. federal holidays.
2. Deadlines & Conditions by Product Type
Perpetual Software Licenses
Maximum period to request a refund: 10 business days from the date of purchase.
Conditions: the software must not have been downloaded on more than 3 devices and the license key must not have been extracted for continuous production use. If the software has substantial defects that prevent its operation according to the documentation and we cannot correct them within a reasonable time, a full refund will be issued.
Digital Service / API Subscriptions
Maximum period to request a refund: 3 business days from the start date of the billed period.
Conditions: applicable only for the first contracted subscription. Renewals are non-refundable, but the Customer may cancel future renewal at any time. If the service has suffered interruptions exceeding 5% of the month's time, a proportional partial refund will be considered.
Consulting or Implementation Services
Maximum period to request a refund: before the effective start of work.
Conditions: if the project has not yet begun, 100% of the amount paid will be refunded, deducting administrative and preparation costs incurred (never exceeding 10%). Once work has commenced, no refunds will be granted, except for serious breach attributable to HSO Global.
Physical Products
Maximum period to request a refund: 7 business days from receipt.
Conditions: the product must be returned in its original packaging, unused, and in perfect condition. Return shipping costs are borne by the Customer, unless the product has factory defects, in which case HSO Global covers the costs.
3. REFUND REQUEST PROCEDURE
- The Customer must send a request to legal@huronsmithoil.com indicating the order number, date of purchase, and detailed reason.
- Our customer service team will evaluate the request and may require additional information or, in the case of physical products, return instructions.
- The decision will be communicated within a period not exceeding 5 business days.
- If approved, the refund will be processed using the same payment method used for the purchase and will be reflected within 5 to 10 business days, depending on the financial institution.
4. GENERAL EXCLUSIONS
No refunds will be granted in the following cases:
- Products purchased through unauthorized distributors.
- Software that has been modified by the Customer.
- Damages resulting from improper, negligent use, or use contrary to the technical documentation.
- Setup, customization, or rush fees, unless the service was not provided at all due to HSO Global's fault.
This Refund Policy applies without prejudice to any non-waivable rights granted by Florida or Mississippi consumer protection legislation.